fbpx

Terms and Conditions

Terms and Conditions

This page contains the legal terms and conditions governing the rebelomariaines.com website. Navigation of the website implies acceptance of all the provisions contained herein. All purchases of products made through the website are governed by these general conditions. All customers are invited to read these general conditions carefully.

The website rebelomariaines.com is managed by Links Sponsored – Advertising and Marketing Agency, with headquarters at Rua de Campo Alegre, 1609, 4150-798 Porto.

The responsibility for the content of the website, however, belongs to Maria Inês da Cruz Tinoco Rebelo, with residence at Calçada do Tojal, n.º 19, 3.º Direito, 1500-592 Lisboa, NIF 212999923.

The site rebelomariaines.com reserves the right to modify the content of the website (prices and photos, for example) at any time, without prior notice and at its own discretion. Any modification made will take effect on the date of its publication.

 

Shopping

The terms and conditions regulate the relations between rebelomairianes.com and the customer, with respect to purchases of products made through this website.

The customer may browse the website, but to access the sales service required to hold a valid email address and a bank account, to hold a Visa, MasterCard or American Express credit card or a Paypal account.

(**Destination account: IBAN PT50 0035 0001 00000279600 70 | Holder: Maria Inês da Cruz Tinoco Rebelo)

For the customer to place an order it is mandatory to fill in all the necessary details and accept the terms and conditions. Until the moment of finalizing the order, the customer can change all data associated with his order at any time.

The website rebelomariaines.com reserves the right to accept an order. The decision is made at the discretion of the website. If the order is not executed, we will inform you immediately by e-mail. The confirmation of the order does not constitute a purchase contract, it only serves as proof that the order was received by rebelomariaines.com.

 

Quality assurance

The website rebelomariaines.com guarantees total customer satisfaction when purchasing the products purchased here. If the customer is not satisfied with his purchase, he should send an e-mail to info@rebelomariaines.com within 14 days after receipt of the goods.

 

Products

The images on the website are the only means of representation of the products and, consequently, the site rebelomariaines.com does not guarantee the exact correspondence of the images with the products. Although the images shown are those of the copies on sale, discrepancies can be perceived due to, for example, the way the colours are displayed on different computer screens.

 

Status of the items

The books received by the customer are new, data that after ordering them in rebelomariaines.com, the Author Maria Inês Rebelo inserts an order of Print On Demand in the platform Ingram Spark or Amazon. From here, the books are printed in a print shop and shipped to the address of residence of the author. Taking into account that the purchase of the copy took place at the website shop, a personalized signature and a brief dedication by the Author are inserted later on, for the reader.

 

Prices

All prices shown on the website include I.V.A. at the legal rate in force in the country of origin (Portugal), for Portugal and European Union.

For other countries, prices do not include additional taxes, duties or fees regulated by any other applicable legislation. If necessary, the customer should therefore anticipate any customs costs of imports, and pay taxes or fees that may occur in the country of importation.

 

Online dispute resolution

Disputes between consumers and traders can be resolved by agreement through the official Online Dispute Resolution website, regulated by the European Commission.

 

SHIPMENTS AND RETURNS

Shopping

The terms and conditions regulate the relations between the rebelomariaines.com website and the client, regarding the purchases of products made through this website.

 

What is the delivery time for my order?

When we receive an order we try to dispatch it as soon as possible.
In most cases we manage to dispatch all orders within two working days after payment confirmation.
However, in times of high order flow, or in extraordinary periods of public emergency, it can take up to five working days to prepare your order for shipment.
If any of these extraordinary situations arise, we will contact you.
The shipping time varies according to the address of the recipient who chose to send your order:

When the recipient resides in Portugal (through CTT):

– Continental Portugal: between 1 and 3 working days after dispatch;
– Portugal – Madeira: 6 to 15 working days after dispatch;
– Portugal – Azores: between 6 and 15 working days after dispatch;
– Countries in Europe: between 6 and 15 working days after dispatch;
– Other countries: 7 to 20 working days after dispatch.

When the recipient resides in and outside of Portugal (through DHL):

– within Portugal: 1 working day
– within Europe: 1-3 days
– Rest of the World: 5-10 days
(purely indicative and dependent on the logistical service, DHL, CTT or other)

 

Where can I receive my order?

You can receive your order at an address of your choice (home, workplace, family home, etc.). You can also choose your place of work as your preferred destination to receive your packages.

 

Can the shipping address be different from the billing address?

Yes, you can set this information during checkout.
We remind you that shipping costs depend on the destination country and not the billing country.

 

Can I change my shipping address after the order is shipped?

After the order has been shipped, it is no longer possible to change the delivery address.

 

My order has not arrived yet. What should I do?

If you have not received it within the time limit, please contact us at: info@rebelomariaines.com.

 

What are the shipping costs?

The shipping costs are calculated automatically in the shopping cart, and vary according to the region or country of delivery.

 

Will I have to pay customs duties and import taxes?

Due to different customs policies and import taxes, rebelomariaines.com has no control over any costs that may be applied when an order arrives in the destination country, and it is not possible to predict the exact value of these taxes.
If you have any questions, you should contact your local customs office before placing your order, thus obtaining information on customs costs and their applicability.

 

What is the deadline to make an exchange or return in the Online Store?

Exchanges or returns must be communicated within 14 days from the date of receipt of the order.

 

What are the conditions for returning an item?

The website rebelomariaines.com has the right to refuse returns communicated outside the deadline, or products that are not in the same conditions in which they were shipped.
All items for exchange or return must be delivered in their original packaging in the same conditions in which they were sent.

 

How should I proceed to make an exchange or return?

To make an online exchange or return of an order, you must send an email with the number of your order and the request for exchange or return.
In both cases, after receiving our feedback, you should send it to our address Calçada do Tojal, n.º 19, 3.º Direito, 1500-592 Lisboa, Portugal.
In case of exchange we will dispatch, after receiving the returned item, the replacement item.

 

When will I receive the refund?

You will receive the refunded amount within an estimated 10 working days after we have received the order at the above mentioned address.

 

What are the costs of returns and exchanges?

The cost of return and reshipment is the responsibility of the customer, except in cases where the purchased item is defective.
For further information and clarification of other questions, please contact us at: info@rebelomariaines.com.