Terms and Conditions of Service

This page contains the legal terms and conditions that govern the website rebelomariaines.com. Browsing the site implies acceptance of all the provisions contained herein. All product purchases made through the website are governed by these general conditions. All customers are invited to carefully read these general conditions.

Responsibility for the content of the website belongs to Maria Inês da Cruz Tinoco Rebelo, residing at Calçada do Tojal, n.

The website rebelomariaines.com reserves the right to modify the content of the website (prices and photos, for example) at any time, without prior notice and at its discretion. Any changes made will come into effect on the date of publication.

Shopping

The terms and conditions govern the relationship between rebelomairianes.com and the customer, with regard to purchases of products made through this website.

The customer can browse the site, but to access the sales service it is necessary to have a valid email address and a bank account, a Visa, MasterCard or American Express credit card or a Paypal account.

(** Destination account: IBAN PT50 0035 0001 00000279600 70 | Holder: Maria Inês da Cruz Tinoco Rebelo)

For the customer to place an order, it is mandatory to fill in all the necessary data and accept the terms and conditions. Until the moment of finalizing the order, the customer can change all the data associated with his order at any time.

The website rebelomariaines.com reserves the right to accept an order. The decision is at the discretion of the site. In case the order is not executed, we will inform you immediately by email. The order confirmation does not constitute a purchase contract, it only serves as proof that the order was received by rebelomariaines.com.

Quality warranty

The website rebelomariaines.com guarantees total customer satisfaction in the purchase of products purchased here. If the customer is not satisfied with the purchase, he must send an email to info@rebelomariaines.com within 14 days of receiving the goods.

Products

The images on the website are the only means of representation of the products and, consequently, the website rebelomariaines.com does not guarantee the exact correspondence of the images with the products. Although the images presented are of the copies for sale, discrepancies can be perceived due, for example, to the way colors are presented on different computer screens.

status of items

The books received by the customer are new, given that after ordering them on rebelomariaines.com, Author Maria Inês Rebelo inserts a Print On Demand order on the Ingram Spark or Amazon platform. From here, the books are printed in a print shop and sent to the author’s home address. Considering that the copy was purchased at the website store, a personalized signature and a brief dedication by the Author are inserted later, for the reader.

Prices

All prices shown on the website include VAT. at the legal rate in force in the country of origin (Portugal), for Portugal and the European Union.

For other countries, prices do not include additional taxes, fees or fees governed by any other applicable laws. If necessary, the customer must therefore anticipate any import customs expenses and pay taxes or fees that may occur in the country of importation.

Online dispute resolution

Disputes between consumers and merchants can be resolved by agreement through the official Online Dispute Resolution website, regulated by the European Commission.

SHIPPING AND RETURNS

Shopping

The terms and conditions govern the relationship between the website rebelomariaines.com and the customer, with regard to purchases of products made through this website.

What is the delivery time for my order?

When we receive an order, we try to ship it as quickly as possible.
In most cases, we are able to ship all orders within two business days of payment confirmation.
However, in times of heavy order flow or in extraordinary periods of public emergency, it may take up to five business days to prepare your order for shipment.
If any of these extraordinary situations occur, we will contact you.
Shipping time varies depending on the address of the recipient who has chosen to ship your order:

When the recipient resides in Portugal (via CTT):

– Mainland Portugal: between 1 and 3 business days after shipment;
– Portugal – Madeira: 6 to 15 working days after shipment;
– Portugal – Azores: between 6 and 15 working days after shipment;
– European countries: between 6 and 15 working days after shipment;
– Other countries: 7 to 20 business days after shipment.

When the recipient resides in and outside Portugal (via DHL):

– in Portugal: 1 working day
– within Europe: 1-3 days
– Rest of the world: 5-10 days
(merely indicative and dependent on the logistics service, DHL, CTT or other)

Where can I receive my order?

You can receive your order at the address of your choice (home, place of work, family home, etc.). You can also choose your workplace as your preferred destination to receive your packages.

Can the delivery address be different from the billing address?

Yes, you can set this information during checkout.
We remind you that shipping costs depend on the destination country and not on the billing country.

Can I change my delivery address after the order has been shipped?

Once the order has been shipped, it is no longer possible to change the delivery address.

My order still hasn’t arrived. What should I do?

If you do not receive it within the deadline, contact us at: info@rebelomariaines.com.

What are the shipping costs?

Shipping costs are calculated automatically in the shopping cart and vary according to the region or country of delivery.

Will I have to pay customs duties and import taxes?

Due to different customs policies and import taxes, rebelomariaines.com has no control over the costs that may apply when an order arrives in the destination country, and it is not possible to predict the exact amount of these taxes.
If in doubt, please contact your local customs office before placing your order for information on customs costs and their applicability.

What is the deadline for making an exchange or return on the Online Store?

Exchanges or returns must be communicated within 14 days from the date of receipt of the order.

What are the conditions for returning an item?

The website rebelomariaines.com reserves the right to refuse returns communicated after the deadline, or products that are not in the same conditions in which they were shipped.
All items for exchange or return must be delivered in their original packaging in the same condition as they were sent.

How do I go about making an exchange or return?

To exchange or return an order online, you must send an email with your order number and the exchange or return request.
In both cases, after receiving our feedback, you should send it to our address Calçada do Tojal, n.º 19, 3.º Direito, 1500-592 Lisboa, Portugal.
In case of exchange, we will dispatch, upon receipt of the returned item, the replacement item.

When will I receive the refund?

You will receive the refunded amount within an estimated period of 10 business days after we have received your order at the address mentioned above.

What are the costs of returns and exchanges?

Return and reshipment costs are the responsibility of the customer, except in cases where the purchased item is defective.

For more information and clarification of other doubts, please contact us: info@rebelomariaines.com